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JointCOACH is an online, patient engagement portal. Patients are enrolled prior to surgery and receive online (computer, phone or iPad®) alerts and notifications of what they should expect and need to do to navigate their Joint Replacement surgery and recovery. The entire care team (nurse, physician, staff and family) have access to make sure the patient stays on course throughout their 90-day episode of care.

  • This coordination of care and clear expectation setting engages patients to help improve quality outcomes and can help reduce costs in the overall episode of care (i.e. patient will contact the Care Coordinator with a question vs. going to the Emergency Room)
  • Care cards (what patients need to do and when, i.e. exercises) have been developed based off of decades of proven Destination Center programs and are deployed to patients at the right time intervals for their preparation and recovery
  • Patient Navigators (and staff) can more easily track and manage patients from afar, making their job easier

How JointCOACH™ can help


When patient care is not coordinated, it is more costly.1

“I think it (JointCOACH) was very helpful and helped answer questions and let me know about things to expect. I liked getting the regular updates.”
“Everything is pretty straightforward and simplified for any user to comprehend.”
“JointCOACH is a very innovative tool for me and the healthcare team to communicate and stay connected during the entire process of my joint replacement journey, and I am extremely impressed with JointCOACH approach.”

An engaged and involved patient has less readmissions and complications due to consistent communication and expectations being managed.2

References:

  1. 1. http://content.healthaffairs.org/content/32/2/216.abstract
  2. 2. http://healthaffairs.org/healthpolicybriefs/brief_pdfs/healthpolicybrief_86.pdf)