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When your number one focus is getting everyone aligned around the same goals, sticking to timelines, holding people accountable and implementing best practices for service line development, it is much easier to accomplish successfully.

After we analyze your data and look at the gaps and opportunities for improvement, Performance Solutions helps improve your service line – so your baseline gets better and better.

Our Hospital Reported Outcomes dashboard helps sustain results over time and the JointCOACH® patient engagement and care navigation platform provides an effective tool to manage and engage patients throughout the continuum of care.

Service line development

Are you ready to win in this changing healthcare environment? Are you ready to be the destination in your community that every patient talks about and that you are proud to be a part of?

Performance Solutions transforms traditional orthopedic service lines into Destination Centers of Superior Performance® and has been doing so for decades. Programs offered include Joint Replacement, Geriatric Fracture, Inpatient Spine, and Outpatient Services.

Through a hands-on, team approach, we thoroughly assesses the service line to create a customized and comprehensive program to help achieve and sustain high quality care. Our experienced program management/implementation team provides focus and project direction for building a patient-centric care delivery experience. Once implemented, your hospital and your surgeon practice partners truly become the destination for consistent, positive, high-quality care that not only patients, but staff, rave about.

What we do:

  • Help our customers measure outcomes and implement best-practice protocols that drive quality, enhance care team coordination and improve results
  • Provide extensive training, materials and dedicated project management to establish your hospital as a preferred referral destination

Joint Replacement

We help hospitals manage their orthopedic service lines efficiently and effectively to improve patient care, enhance quality outcomes, reduce costs and improve profitability. Our process has been established over decades to help hospitals compete in CJR markets, participate in bundled payments or other alternative payment models, and focus on their real opportunities for improvement.

These improvements are achieved by:

  • Enhancing the patient experience through a wellness culture (i.e. dedicated staff, group classes, patients who feel ready to go home)
  • Growing procedure volumes through improved quality of care, increased patient satisfaction, enhanced marketing efforts and word of mouth referrals
“A process improvement focus is the core of our program. It allows us to continually improve the care that we deliver to our patients and achieve outcomes that have been recognized nationally, and now internationally.”
– Dr. Rajeev Jain – Medical Director – Kishwaukee Hospital

Inpatient Spine

Spine care is an essential service and is a key contributor to the financial and clinical success for hospitals and physician practices. A successful spine program creates significant opportunities to increase patient and provider satisfaction, inpatient volumes and financial gains.

By partnering with Performance Solutions to create a dedicated Destination Center of Superior Performance for inpatient spine, you’ll be an active participant in transforming your program into a patient-and family-centric program with the potential to increase market share, enhance patient and surgeon satisfaction, improve clinical quality and cost effective care.

Using our proprietary performance management dashboard and service line approach, we’ll evaluate the current state of your spine service line to build a customized inpatient program that is driven by data and supported by an engaged staff that is fully aligned behind a common mission.

“Stryker’s Performance Solutions helped us build a program that has served us well, has served our patients well, changed the way we practiced medicine, changed the way we think about and treat patients and helped us improve our bottom line, period.“
- VP Business Development, WV

Geriatric Fracture

We help hospitals manage their geriatric fracture care more efficiently and effectively. This may help them improve patient care and quality outcomes, reduce costs and improve profitability.

The program helps overcome these challenges:

  • Managing the medically complex and difficult patient population
  • Finding the balance between medical optimization and prompt care
  • Improving the large variability in patient management
  • Aligning stakeholders across the care continuum
  • Effectively managing the 90-day episode of care for those in the CJR - SHFFT market
“Everyone is getting squeezed with the changes in healthcare. We have to develop relationships where it isn’t us against them. We need to work collaboratively to adjust to the changes in the market. I believe Stryker is best positioned because of the breadth of the products they have to work with health systems on a long term basis.”
- Anthony Sorkin, MD – Orthopedic Traumatologist and Asst. Dir. Of Orthopedic Service Line – Indiana University Health

Outpatient Services

The shift to outpatient total joint arthroplasty is on the rise and is likely to move at an even swifter pace. If you are looking to develop an Outpatient Total Joint strategy and need a partner to optimize your outpatient facility, partnering with Performance Solutions is your opportunity to get ahead. We can leverage the expertise across Stryker in service line development, O.R. efficiency, payor contracting, materials management and financial management and in the development of clinical and patient selection criteria for success.

“I see a day when we are doing 70% of TKA as outpatient.”
- Brodie Wood, MD - Orthopedic Surgeon – Olympia Orthopedic Associates

Over 270 hospitals have implemented our programs – here is what one customer has to say:

“We can see the change in how we think of the whole process. One of the most important changes is the improvement in on-time first case starts. This time improvement has set the tone for the rest of the day. Improvements in our pre-anesthesia questionnaire and our standardized PAT testing have also improved our cancellation rates.”
– Dr. Tse, Anesthesiologist – Beloit Health System

Performance Metrics

*Top performing customers are 90th percentile of current customer results for 2016